Refund & Returns Policy
For problems with a delivery, contact dronkart@a.dronkart.com within 14 calendar days after receiving your order. Include your order number, the item and a description of the issue.
What this policy covers
- Incorrect items or missing included parts.
- Items damaged in transit.
- Product quality issues or defects.
DronKart does not offer voluntary change-of-mind or no-reason returns. This restriction applies only where permitted by law. Mandatory cancellation, withdrawal, warranty and other consumer rights remain unaffected, including applicable rights that extend beyond 14 days.
How to request support
- Email your order number, product name and a short explanation. Photos or a video help us assess damage, missing parts or a fault.
- We will review your request and process any approved refund within one combined period of 7 business days after receiving the information needed to assess it. If more information is needed, we will explain what is missing. See Refund timing below.
- Contact us for the correct return address and handling instructions before shipping an item. This helps us identify your parcel and does not limit any statutory right to withdraw or return.
Item condition and safety
Keep the item, supplied accessories and packaging where possible. Tell us about any installation, soldering, charging, modification or use. Damage caused by misuse, crashes or modification is not covered by our voluntary policy. Opening or testing a product does not by itself remove rights granted by applicable law.
Do not ship a swollen, damaged or leaking battery without appropriate carrier instructions. Contact support first for safe handling guidance.
Refund timing
We will complete our review and process any approved refund to your original payment method within a combined period of 7 business days after receiving the information needed to assess your request. This is one timeframe covering both review and refund processing, not 7 business days for each step. If a return is needed, we will explain the return arrangements during this process; a return does not create a second 7-business-day processing period. Your bank or payment provider may take additional time to credit the refund to your account. Any shorter deadline required by applicable law takes priority; our review process does not extend a statutory refund deadline.
Return shipping
For an incorrect item, confirmed defect or fulfillment issue, support will confirm the return method and shipping responsibility. We will not charge you return costs that applicable law requires us to bear. Any other return accepted outside this policy will have its shipping arrangements confirmed in advance.
Order cancellation
Contact us promptly if you need to cancel. A parcel that has already been dispatched may require return arrangements. Applicable statutory cancellation and withdrawal rights still apply.
Your legal rights
This store policy is in addition to, and does not replace, mandatory consumer protections in your location. Where applicable law provides a right to cancel without a reason, a longer defect claim period or a different remedy or deadline, those rights take priority. Email us to exercise these rights; no particular wording is required.